Get in Touch With Us
Questions about smart budgeting? Need guidance on financial planning? Our team is ready to help you take control of your finances.
We typically respond within one business day.
Send Us a Message
Whether you're curious about our budgeting tools or need help with your account, we're here for you.
Find Our Office
We're located in the Nakwon shopping complex in Jongno-gu, one of Seoul's central business districts. The area is well-connected by public transit and offers easy access from all parts of the city.
Our office is on the third floor of building 306. Visitors are welcome during business hours, though we recommend scheduling an appointment first to ensure someone is available to assist you.
Getting Here
- Take subway line 1 to Jongno 3-ga station, exit 5
- Walk approximately 8 minutes north toward Nakwon-dong
- Look for the Nakwon shopping complex entrance
- Take the elevator to the third floor, suite 306
When We're Available
Our support team works across different channels to make sure you get help when you need it most. Response times vary depending on how you reach out.
Email Support
Responses within 24 hours on weekdays. We answer complex questions that need detailed explanations.
Office Hours
Monday to Friday, 9 AM to 6 PM KST. Drop by or call during these hours for immediate assistance.
Emergency Support
For urgent account issues, contact us anytime. Critical problems get priority attention even outside regular hours.
Common Questions
How quickly can I expect a response?
Email inquiries typically get responses within one business day. Phone calls during office hours are answered immediately. Complex technical questions might take a bit longer as we work to provide thorough solutions.
Can I schedule a consultation about budgeting strategies?
Absolutely. We offer guidance sessions where we discuss your financial goals and how our tools might help. Email us to set up a time that works for you. These conversations usually last 30-45 minutes.
What information should I include in my message?
The more details you provide, the better we can help. Include your account email if you have one, describe what you're trying to accomplish, and mention any error messages you've seen. Screenshots are helpful too.
Do you offer support in languages other than English?
Our primary support is in English, but we have team members who can assist in Korean as well. Let us know your preferred language when you reach out and we'll connect you with the right person.
Is there a cost for support consultations?
Basic support and guidance are included for all users. More extensive consulting services for business budgeting may involve fees, which we'll discuss upfront before any work begins.